Wednesday, January 31, 2018

Big Changes to AdWords, Facebook, & More Top Stories from January

Late January is a truly magical time, when the shriveled, withered remains of Christmas trees litter sidewalks across the nation and stores eagerly begin peddling overpriced boxes of chocolates and underpriced bottles of cheap wine in anticipation of Valentine’s Day.

Best of the WordStream blog January 2018

It’s also the perfect time to take a look back at the top stories from the WordStream blog in January. So far, 2018 is off to a busy start, and there was plenty to dig into this month, from the demise of AdWords review extensions to the (dreaded) forthcoming changes to Facebook’s News Feed. 

Whether you’re sticking to your new year’s resolutions or have already fallen off the wagon, grab a cup of hot cocoa and catch up with everything you might have missed at the WordStream blog in January.

1. RIP AdWords Review Extensions (+ What to Replace Them With)

Social proof is one of the most persuasive tools at advertisers’ disposal, which made Google’s recent decision to permanently retire review extensions – which can boost CTR by as much as 10% – all the more puzzling.

In our most popular post of the month, Allen explains what the forthcoming removal of review extensions will mean for your campaigns, as well as what you can do to replace them. From structured snippets to callout extensions, there are several ways to overcome Google’s latest “improvement” to AdWords, and Allen shows you how in this post. 

2. How to Find and Eliminate 90% of Click Fraud in the Google Display Network

With all the fancy bells, whistles, and tools that Google offers advertisers, it’s remarkable that click fraud is still quite a serious problem on the Google Display Network. Unfortunately, finding evidence of click fraud on the GDN and eliminating it isn’t the easiest process, which is why WordStream founder Larry Kim explains exactly how to do just that in our second-most popular post of the month.

Combating click fraud Google Display Network

If you’re advertising on the GDN, this post is essential reading. How much of your display budget is being eaten up by fraudulent ad placements? Find out now – then put a stop to it.

3. 8 Real, Data-Backed Predictions for PPC in 2018

I enjoy obscure, apocalyptic End Times prophecies as much as the next guy, but when it comes to paid search strategy, I prefer my predictions to be backed up by data – and it seems most of you do, too.

In this post, Mark Irvine offers eight data-backed predictions for PPC in 2018. Find out why 2018 will be, in Mark’s words, “bonkers,” as well as what you can do to prepare for these new PPC trends. By the time you’re done reading this post, you’ll be armed with the knowledge you need to anticipate and capitalize upon these emerging opportunities before your competitors have even finished their coffee.

4. Facebook Makes Major Changes to the News Feed: Here’s How It Will Impact Your Business

Facebook’s updates have become almost as dreaded as Google’s constant tweaks, but some changes are bigger than others – and the forthcoming changes to the News Feed will make Godzilla destroying Tokyo look like a toddler stepping on a LEGO block.

Facebook News Feed changes fewer brands

Essentially, Facebook’s recently announced plans for the News Feed are great news for human beings with actual connections to real people that they want to hear from, and very bad news for brands who want to clutter your News Feed with annoying, sponsored crap. Whether your Facebook page is a modest necessity or the foundation of your social strategy, these changes are coming and they will have an impact on your business. Find out how in this post by Allen.

5. How Did Google’s Recent Budget Changes Actually Affect Advertisers? [Data]

Remember earlier this month when search marketers lost their collective minds over Google’s plans to monkey with your ad budget? And that we told you not to panic? Well, the smoke has cleared, and it turns out that the sky wasn’t falling after all.

In this post, Allen looks at some data that shows the kind of impact that Google’s recent changes to daily budget allocation have had on real AdWords accounts from real WordStream clients. The results? Well, you’ll just have to read the post to find out, eh?

6. 5 AdWords Scripts for Smarter Bidding

If you’ve ever used scripts to automate boring, repetitive tasks, you’ll know how easy it is to become obsessed with scripting to do all sorts of cool stuff. In this post, guest author and CEO of paid search agency Brainlabs Daniel Gilbert outlines five scripts you can use to exercise greater control over bid management in AdWords.

Google AdWords ad scheduling data

Even if you’ve never written a script in your life (and no, I don’t mean the screenplay for the rom-com space opera musical you’ve been working on since your sophomore year), Daniel makes it easy to get started with scripting.

7. The 9 Best Free Social Media Management Tools in 2018

There are more social media management tools on the market than you could shake a proverbial stick at, but finding the better ones can be tricky. Finding the better ones that don’t cost anything is a lot harder. That’s why Margot da Cunha compiled this comprehensive list of the best free social media management tools available this year. Whether you’re just starting out on Facebook or want to get serious with your Twitter automation, there’s something for everyone in this round-up.

8. Here’s How the Google Speed Update Could Impact Your Site (& AdWords Account)

Loading times and site speed have always been important ranking factors in mobile search, but this summer, they’re going to become damn-near crucial, as Google revealed in a recent announcement concerning site speed and mobile rankings. 

Google mobile speed update impact on AdWords

In this detailed guide, Allen breaks down everything you need to know about the forthcoming speed update, including what it is, why page speed is such an important ranking factor, how the update will affect both PPC and SEO, and which tools you should use to figure out how fast – or not – your site is before the update hits in July.

9. 7 Ecommerce Trends You Can’t Ignore in 2018 

With global ecommerce sales rapidly approaching the $4 trillion annually mark, it’s little wonder that many eagle-eyed marketers are keeping a close watch on what the world’s largest ecommerce platforms are doing this year. In the penultimate post of this month’s round-up, yours truly outlines seven of the most potentially disruptive ecommerce trends we can expect to see throughout the year.

10. Top 7 BOLDEST Marketing Predictions for 2018

As a general rule, we tend to shy away from using all-caps in headlines, but the marketing predictions in Gordon’s post are just so audacious, we had to bust out the caps to convey just how bold these predictions are. From immersive virtual reality campaigns to the continued rise of our chatbot overlords, these predictions could have been lifted straight from a dusty tome written by Nostradamus himself. Okay, maybe not, but you get the picture.

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How to Create Killer Facebook Ad Campaigns with Your Existing Assets

When it comes to building landing pages, scoring leads, and developing complex nurture funnels, there are companies out there that have extensive marketing resources. This makes Facebook advertising much easier. However, a clear majority of smaller operations don’t have the personnel, expertise, or budget to utilize expensive marketing and sales automation platforms. What do you do if you’re an SMB or small agency?

facebook attribution is a real headache 

You don’t need all the expensive bells and whistles. You can bootstrap, hack, and workaround your way to Facebook advertising success.

In this post I’ll show you how to take offers you already have on your website and make the most out of them without having to construct fancy landing pages, elaborate nurture paths, or painfully boring attribution models. Using nothing more than Google Analytics and Facebook itself, you can determine what’s working best for your business today and amplify that success through paid advertsing.

Identifying Your Strongest On-Site Offer

It’s the 21st century. If you run a business, you’ve got a website. And on that website, it’s likely that visitors have the option to contact you in some way shape or form regarding your products or services. Congratulations: you already have the foundation necessary to start advertising.

The advantage of Facebook over something like AdWords in this scenario is that you don’t necessarily have to be cognizant of the specific content on your landing page. You aren’t going to be pigeon-holed or restricted to keywords or search queries for ad performance. You do, however, need to have access to your website data. Services like Squarespace and other web hosting platforms allow you to view analytics data very simply in their UI.

For the best detailed view, I would suggest implementing Google Analytics (if you don’t already have it) throughout your site. The advantage to this is the ability to establish goals that tie back to your business objectives. When you can analyze goal completes in Google Analytics, the process of advertising through Facebook becomes substantially easier (and more effective).

A simple way to analyze your strongest performing website pages is to select “reverse goal path” under the conversions section in Google Analytics:

google analytics goal complete facebook ads 

Doing this allows you to get insight into which URL slugs on your website are generating the highest volume of the goals you are actually interested in.

After Identifying the page that yields the most goal completes, the one you’re going to direct traffic to using Facebook ads, you’ve got two options: you can either clone the page and use the new version explicitly for driving Facebook traffic to, or you can leverage UTM parameters for tracking. Unless you’re a masochist, option two is the right one.

If you choose to clone a page explicitly for use in Facebook advertising, you’ll want to ensure that the duplicate page is unlinked from the rest of your site’s navigation. This just means that it lives separate from your main site navigation and cannot be reached by any means outside of the direct URL. Most platforms allow you to do this quite easily. Squarespace, for example, only asks users to drag the cloned page into the “unlinked” section of their site editor:

squarespace unlinked page 

From there, you can make changes to your Facebook ads landing page and direct traffic there knowing that all of the resulting data came exclusively from that specific paid channel (as opposed to organically or through paid search).

The infinitely easier way to track goal completes is to use UTM parameters. What this does is essentially make a unique version of your page without physically creating a new one. In Analytics, the page that has the UTM parameters will have its separate set of performance data. What you will want to do, especially if you are going to run multiple versions of ads, would be to make the UTM as unique as possible; this will allow you to distinguish when testing. Here is an easy tool that helps you build and generate UTM parameters.

For your UTM parameters to show correctly in Google Analytics, make sure you fill out every section of the tag: Source_Medium_Name_Term_Content

An example of this would be something like this:

www.empiricmarketing.com?utm_source=facebook&utm_medium=cpc&utm_campaign=free%20trial&utm_content=create%20standard%20account

It’s important to label these parameters correctly because you will be able to sort your goal completes by medium and source in the overview section of Google Analytics under “Goals.”

 facebook ads attribution in google analytics source medium

Creating Conversion Goals in Facebook Business Manager

Once you have all the Google Analytics tracking established, you need to ensure that there is an active Facebook Pixel implemented across your website. If you are unfamiliar, the Facebook Pixel is a piece of JavaScript code that you place within the header tag throughout every page of your website. This is essential for tracking users for building remarketing audiences and creating custom conversions. It’s an essential component of Facebook (and Instagram) advertising.

If you don’t currently have the Facebook pixel implemented on your site, you can generate it by going to your Facebook ads manager and clicking the drop-down menu in the top left:

facebook pixel 

And under the “Measure & Report” section, select “Pixels.” Then in the top right of the page, select the “Set up” button:

 facebook pixel installation

After that it will give you instructions to install:

instructions for installing your facebook pixel 

Once your pixel is set up and has begun tracking users from the traffic to your site, you can then set up custom conversions for you top performing offer(s). This time under measure & report, select custom conversions:

facebook custom conversion setup 

Now if the offer on your site directs users to a “thank you page” the simple solution is to create a custom conversion based on this page’s URL:

create custom conversion facebook 

Copy and paste the destination or “thank-you” page for your offer as a custom conversion and name it appropriately. To clarify, this is the page that users will be taken to after submitting their information. When they arrive at the page after clicking through and converting on your ad Facebook’s Pixel fires to tell ads manager that a conversion has taken place. This is how you will monitor the return on investment that your advertising efforts yield.

If prospects are not taken to another page, but a separate event takes place, you will have to create a “standard event.” A standard event is essentially a manipulation of your Facebook pixel that makes it unique to the event or action on your site. For example, if you do not have a thank-you page but simply a submit button, you would place the standard event on the button’s HTML. When it is clicked the event fires.

Facebook has 9 standard events that allow you to differentiate between a “pageview” and a “Lead.” An example for this would be something like…

 fbq(‘track’, ‘AddToCart’, {customData})

Where the {customData} part is optional, the value ‘track’ shouldn’t be altered. Another option is to create a customized standard event so that it shows up under its own name within ads manager. Example:

fbq(‘trackCustom’, ‘FormFill’, { ‘Type’: ‘FreeTrial’});

Now as opposed to having to choose one of the 9 standard events you can have very specific ones that can mirror your Google Analytics goals. For more in-depth resource on standard events, Facebook has a really in-depth developer resource you should dig into.

facebook custom conversion lead type 

Once you have the event implemented on your site and it fires (I suggest running a test lead through to make sure it works), you can select the event when creating a custom conversion (depicted above).

Creating Your Facebook Campaign

Once you have your custom conversion set up it’s time to create the campaign for your offer. To get started, select “create campaign.”

facebook ad campaign new langing page attribution 

To ensure that your campaign is optimized to find users who are most likely to drive the results you are looking for, select “Conversions” under the campaign objective:

facebook campaign creation 

I suggest naming your campaign after your promotion, naming the ad set after the target audience, and giving each ad variation its own unique name. Check out this post I wrote for more on Facebook account structure or simply refer to the image below:

facebook ad account naming conventions example 

After your campaign is created, it’s time to build out the targeting. On the ad sets tab, you will see your newly created ad set highlighted in green:

 facebook remarketing ad set optimization

When clicking to edit this ad set the first thing you will be presented with is to select a conversion event to optimize for. This option is available because you selected a conversions campaign objective. This tells Facebook to optimize your campaign for the individuals who are most likely to convert. It does this by actively learning over time through users who convert – other users within the audience have the highest probability to do so as well.

When creating the target audience for your ad you have a plethora of options at your disposal. I will briefly outline your best options for driving quick results below.

Website remarketing

If you have a healthy stream of website traffic, it would benefit you greatly to create a remarketing audience.

Assuming the Facebook Pixel is up and running on your site (give it about a week to accumulate users) you can create an audience that will allow you to directly market to people who are familiar with you because they have been to your site. To create this audience, select “audiences” from the drop-down menu in your Facebook Business Manager and then select “custom audience” under the “create audience” feature. 

To keep things simple, select “all website traffic” and a time period. If you just implemented the pixel it will obviously only go as far back as to the date you did that. Once the audience is created, go back to your ad set and select the audience in the “custom audiences” section:

 create new facebook ads remarketing audience

To exclusively show your ads to this audience, don’t include any other forms of targeting to this ad set.

Custom lists

Another option available to you is to upload your own CSV file loaded with contacts. This can be extremely effective if you have a database of prospects or customers that you would like to directly market to. Just like before, in the audience section click “create new audience” but this time select “Customer File.”

facebook custom audiences customer list upload 

The process is straightforward. Simply upload your file of contacts and match the fields that your file contains:

facebook custom audiences csv file fields 

Once the audience is uploaded and matched, you can select it within the ad set the same way that you would with a remarketing audience.

Lookalike audiences

You can leverage remarketing, custom lists, and custom conversion audiences by creating lookalike audiences. This is an extremely effective way to expand your reach to users who are similar to those within their respective source audience. In the “create audience” drop down select “Lookalike Audience.”

facebook lookalike audiences 

Choose the source audience that you would like to create lookalikes of, i.e. customers or website visitors. You can adjust the resemblance to your source audience from 1% to 10%.

Manual targeting

If you’re short on web traffic, custom lists, or just want to learn how to scale effectively; becoming adept at manually creating target audiences is key to getting to that next level. When I say “manual” I’m referring to the detailed interest, behavioral, and demographic targeting within the ad set:

detailed manual targeting for facebook ads 

Manual targeting can be complex and is very easy to screw up if you aren’t sure of what you are doing. For the sake of keeping this post simple, this one outlines everything you need to know to create audiences manually.

Creating Facebook Ads that Align with Your Landing Page

The last step in the process is the creation of your Facebook ads.

Ideally, you’ll want to make two to three (no more than four) variations of the same ad within your ad set. This allows Facebook’s algorithm to determine which version of your ad is most effective with your target audience. On the ad level in power editor take the URL that you created with the Google Analytics UTM parameter on it that you created earlier and past it within the “Website URL” section:

adding utm parameters to your facebook ads 

When you paste your URL an ad preview will be generated. If your site has an image on the page, it is possible that the ad will generate that image and you won’t have to worry about uploading one. In most cases, however, you will have to upload one.

The optimal size for all placements is 1200 X 628 pixels. This is because it fits the desktop version of your ad perfectly and because that is the largest placement, all others will be scaled down and your image won’t be distorted. To upload your ad image, simple click “select image.” 

You’ll want to use an image that is both compelling and relevant to your offer. Keep in mind that Facebook will limit the reach of your ad if the image contains a significant amount of text, so try to use on with as little as possible.

If you don’t want to shell out any additional cash for design platforms like the Adobe cloud, there are a number of free options available to you to resize and edit images fairly easily. Here are a couple of my favorites:

Pixlr Editor: https://pixlr.com/editor/

Canva: https://www.canva.com/

And for WordStream customers (or those of you interested in becoming one) you can try taking Smart Ads technology for a spin.

wordstream smart ads technology for facebook ads

It uses machine-learning to transform your existing website images into eye-catching, Facebook and Instagram-ready ads.

Final Thoughts: Analyze and Optimize

If you are just starting out in Facebook ads and have limited marketing collateral, this post should serve as a road map to put you in the best position possible using only what you already have.

However, simply having an offer and a website doesn’t guarantee success. The basics of landing page optimization, compelling ad copy, and of course a unique selling proposition still apply. If you are a relatively new business, you can take your failures and successes from Facebook and use them to adjust and optimize the way you present your offer. This will allow you to sustain success regardless of budget or industry.

About the Author

Brett McHale is a paid marketing and lead generation expert. Formerly the Sr. Paid Specialist on WordStream’s marketing team, Brett now consults and manages the paid search and social media marketing strategies for an array of B2B tech startups.

Connect with him on LinkedIn

Follow him on Twitter

Visit his site

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How to Create Killer Facebook Ad Campaigns with Your Existing Assets

When it comes to building landing pages, scoring leads, and developing complex nurture funnels, there are companies out there that have extensive marketing resources. This makes Facebook advertising much easier. However, a clear majority of smaller operations don’t have the personnel, expertise, or budget to utilize expensive marketing and sales automation platforms. What do you do if you’re an SMB or small agency?

facebook attribution is a real headache 

You don’t need all the expensive bells and whistles. You can bootstrap, hack, and workaround your way to Facebook advertising success.

In this post I’ll show you how to take offers you already have on your website and make the most out of them without having to construct fancy landing pages, elaborate nurture paths, or painfully boring attribution models. Using nothing more than Google Analytics and Facebook itself, you can determine what’s working best for your business today and amplify that success through paid advertsing.

Identifying Your Strongest On-Site Offer

It’s the 21st century. If you run a business, you’ve got a website. And on that website, it’s likely that visitors have the option to contact you in some way shape or form regarding your products or services. Congratulations: you already have the foundation necessary to start advertising.

The advantage of Facebook over something like AdWords in this scenario is that you don’t necessarily have to be cognizant of the specific content on your landing page. You aren’t going to be pigeon-holed or restricted to keywords or search queries for ad performance. You do, however, need to have access to your website data. Services like Squarespace and other web hosting platforms allow you to view analytics data very simply in their UI.

For the best detailed view, I would suggest implementing Google Analytics (if you don’t already have it) throughout your site. The advantage to this is the ability to establish goals that tie back to your business objectives. When you can analyze goal completes in Google Analytics, the process of advertising through Facebook becomes substantially easier (and more effective).

A simple way to analyze your strongest performing website pages is to select “reverse goal path” under the conversions section in Google Analytics:

google analytics goal complete facebook ads 

Doing this allows you to get insight into which URL slugs on your website are generating the highest volume of the goals you are actually interested in.

After Identifying the page that yields the most goal completes, the one you’re going to direct traffic to using Facebook ads, you’ve got two options: you can either clone the page and use the new version explicitly for driving Facebook traffic to, or you can leverage UTM parameters for tracking. Unless you’re a masochist, option two is the right one.

If you choose to clone a page explicitly for use in Facebook advertising, you’ll want to ensure that the duplicate page is unlinked from the rest of your site’s navigation. This just means that it lives separate from your main site navigation and cannot be reached by any means outside of the direct URL. Most platforms allow you to do this quite easily. Squarespace, for example, only asks users to drag the cloned page into the “unlinked” section of their site editor:

squarespace unlinked page 

From there, you can make changes to your Facebook ads landing page and direct traffic there knowing that all of the resulting data came exclusively from that specific paid channel (as opposed to organically or through paid search).

The infinitely easier way to track goal completes is to use UTM parameters. What this does is essentially make a unique version of your page without physically creating a new one. In Analytics, the page that has the UTM parameters will have its separate set of performance data. What you will want to do, especially if you are going to run multiple versions of ads, would be to make the UTM as unique as possible; this will allow you to distinguish when testing. Here is an easy tool that helps you build and generate UTM parameters.

For your UTM parameters to show correctly in Google Analytics, make sure you fill out every section of the tag: Source_Medium_Name_Term_Content

An example of this would be something like this:

www.empiricmarketing.com?utm_source=facebook&utm_medium=cpc&utm_campaign=free%20trial&utm_content=create%20standard%20account

It’s important to label these parameters correctly because you will be able to sort your goal completes by medium and source in the overview section of Google Analytics under “Goals.”

 facebook ads attribution in google analytics source medium

Creating Conversion Goals in Facebook Business Manager

Once you have all the Google Analytics tracking established, you need to ensure that there is an active Facebook Pixel implemented across your website. If you are unfamiliar, the Facebook Pixel is a piece of JavaScript code that you place within the header tag throughout every page of your website. This is essential for tracking users for building remarketing audiences and creating custom conversions. It’s an essential component of Facebook (and Instagram) advertising.

If you don’t currently have the Facebook pixel implemented on your site, you can generate it by going to your Facebook ads manager and clicking the drop-down menu in the top left:

facebook pixel 

And under the “Measure & Report” section, select “Pixels.” Then in the top right of the page, select the “Set up” button:

 facebook pixel installation

After that it will give you instructions to install:

instructions for installing your facebook pixel 

Once your pixel is set up and has begun tracking users from the traffic to your site, you can then set up custom conversions for you top performing offer(s). This time under measure & report, select custom conversions:

facebook custom conversion setup 

Now if the offer on your site directs users to a “thank you page” the simple solution is to create a custom conversion based on this page’s URL:

create custom conversion facebook 

Copy and paste the destination or “thank-you” page for your offer as a custom conversion and name it appropriately. To clarify, this is the page that users will be taken to after submitting their information. When they arrive at the page after clicking through and converting on your ad Facebook’s Pixel fires to tell ads manager that a conversion has taken place. This is how you will monitor the return on investment that your advertising efforts yield.

If prospects are not taken to another page, but a separate event takes place, you will have to create a “standard event.” A standard event is essentially a manipulation of your Facebook pixel that makes it unique to the event or action on your site. For example, if you do not have a thank-you page but simply a submit button, you would place the standard event on the button’s HTML. When it is clicked the event fires.

Facebook has 9 standard events that allow you to differentiate between a “pageview” and a “Lead.” An example for this would be something like…

 fbq(‘track’, ‘AddToCart’, {customData})

Where the {customData} part is optional, the value ‘track’ shouldn’t be altered. Another option is to create a customized standard event so that it shows up under its own name within ads manager. Example:

fbq(‘trackCustom’, ‘FormFill’, { ‘Type’: ‘FreeTrial’});

Now as opposed to having to choose one of the 9 standard events you can have very specific ones that can mirror your Google Analytics goals. For more in-depth resource on standard events, Facebook has a really in-depth developer resource you should dig into.

facebook custom conversion lead type 

Once you have the event implemented on your site and it fires (I suggest running a test lead through to make sure it works), you can select the event when creating a custom conversion (depicted above).

Creating Your Facebook Campaign

Once you have your custom conversion set up it’s time to create the campaign for your offer. To get started, select “create campaign.”

facebook ad campaign new langing page attribution 

To ensure that your campaign is optimized to find users who are most likely to drive the results you are looking for, select “Conversions” under the campaign objective:

facebook campaign creation 

I suggest naming your campaign after your promotion, naming the ad set after the target audience, and giving each ad variation its own unique name. Check out this post I wrote for more on Facebook account structure or simply refer to the image below:

facebook ad account naming conventions example 

After your campaign is created, it’s time to build out the targeting. On the ad sets tab, you will see your newly created ad set highlighted in green:

 facebook remarketing ad set optimization

When clicking to edit this ad set the first thing you will be presented with is to select a conversion event to optimize for. This option is available because you selected a conversions campaign objective. This tells Facebook to optimize your campaign for the individuals who are most likely to convert. It does this by actively learning over time through users who convert – other users within the audience have the highest probability to do so as well.

When creating the target audience for your ad you have a plethora of options at your disposal. I will briefly outline your best options for driving quick results below.

Website remarketing

If you have a healthy stream of website traffic, it would benefit you greatly to create a remarketing audience.

Assuming the Facebook Pixel is up and running on your site (give it about a week to accumulate users) you can create an audience that will allow you to directly market to people who are familiar with you because they have been to your site. To create this audience, select “audiences” from the drop-down menu in your Facebook Business Manager and then select “custom audience” under the “create audience” feature. 

To keep things simple, select “all website traffic” and a time period. If you just implemented the pixel it will obviously only go as far back as to the date you did that. Once the audience is created, go back to your ad set and select the audience in the “custom audiences” section:

 create new facebook ads remarketing audience

To exclusively show your ads to this audience, don’t include any other forms of targeting to this ad set.

Custom lists

Another option available to you is to upload your own CSV file loaded with contacts. This can be extremely effective if you have a database of prospects or customers that you would like to directly market to. Just like before, in the audience section click “create new audience” but this time select “Customer File.”

facebook custom audiences customer list upload 

The process is straightforward. Simply upload your file of contacts and match the fields that your file contains:

facebook custom audiences csv file fields 

Once the audience is uploaded and matched, you can select it within the ad set the same way that you would with a remarketing audience.

Lookalike audiences

You can leverage remarketing, custom lists, and custom conversion audiences by creating lookalike audiences. This is an extremely effective way to expand your reach to users who are similar to those within their respective source audience. In the “create audience” drop down select “Lookalike Audience.”

facebook lookalike audiences 

Choose the source audience that you would like to create lookalikes of, i.e. customers or website visitors. You can adjust the resemblance to your source audience from 1% to 10%.

Manual targeting

If you’re short on web traffic, custom lists, or just want to learn how to scale effectively; becoming adept at manually creating target audiences is key to getting to that next level. When I say “manual” I’m referring to the detailed interest, behavioral, and demographic targeting within the ad set:

detailed manual targeting for facebook ads 

Manual targeting can be complex and is very easy to screw up if you aren’t sure of what you are doing. For the sake of keeping this post simple, this one outlines everything you need to know to create audiences manually.

Creating Facebook Ads that Align with Your Landing Page

The last step in the process is the creation of your Facebook ads.

Ideally, you’ll want to make two to three (no more than four) variations of the same ad within your ad set. This allows Facebook’s algorithm to determine which version of your ad is most effective with your target audience. On the ad level in power editor take the URL that you created with the Google Analytics UTM parameter on it that you created earlier and past it within the “Website URL” section:

adding utm parameters to your facebook ads 

When you paste your URL an ad preview will be generated. If your site has an image on the page, it is possible that the ad will generate that image and you won’t have to worry about uploading one. In most cases, however, you will have to upload one.

The optimal size for all placements is 1200 X 628 pixels. This is because it fits the desktop version of your ad perfectly and because that is the largest placement, all others will be scaled down and your image won’t be distorted. To upload your ad image, simple click “select image.” 

You’ll want to use an image that is both compelling and relevant to your offer. Keep in mind that Facebook will limit the reach of your ad if the image contains a significant amount of text, so try to use on with as little as possible.

If you don’t want to shell out any additional cash for design platforms like the Adobe cloud, there are a number of free options available to you to resize and edit images fairly easily. Here are a couple of my favorites:

Pixlr Editor: https://pixlr.com/editor/

Canva: https://www.canva.com/

Final Thoughts: Analyze and Optimize

If you are just starting out in Facebook ads and have limited marketing collateral, this post should serve as a road map to put you in the best position possible using only what you already have.

However, simply having an offer and a website doesn’t guarantee success. The basics of landing page optimization, compelling ad copy, and of course a unique selling proposition still apply. If you are a relatively new business, you can take your failures and successes from Facebook and use them to adjust and optimize the way you present your offer. This will allow you to sustain success regardless of budget or industry.

About the Author

Brett McHale is a paid marketing and lead generation expert. Formerly the Sr. Paid Specialist on WordStream’s marketing team, Brett now consults and manages the paid search and social media marketing strategies for an array of B2B tech startups.

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Tuesday, January 30, 2018

How to Win Big-Ticket Clients with LinkedIn’s Matched Audiences Feature

Landing big-ticket clients is like a solar eclipse: It doesn’t happen often. Plus, the acquisition process is brutal.

landing big clients

It takes multiple, maybe dozens of unreturned phone calls to reach the right person—the one who keeps ignoring your emails and sending you straight to voicemail.

Decision-makers don’t want to get on the phone with you when you’re a nobody. Reaching top-level contacts that you need to land big deals for your business is almost impossible.

But not with LinkedIn’s new Matched Audiences feature.

Why typical tactics won’t land big-ticket clients

If you’re currently landing big-ticket clients using inbound marketing tactics like blogging or lead magnets, kudos to you. You’ve probably gotten some incredible brand awareness. But if you’re like most of us, that’s not the case. We have to do a little bit more work.

Inbound marketing is great, but it generally doesn’t bring in big-ticket clients. You know, the clients that would literally turn your business from zero to hero overnight. The elusive unicorns that we all wish we could get.

Inbound marketing focuses on casting a wide net and bringing in as many leads as possible. Things like blogging and long-form content are the tools for doing that.

But take a second to think about the daily life of a C-suite executive. In the tech industry, they work on average 14 hours each day, 300 days a year. Their daily schedule might look something like this:

reaching c-level executives

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TL;DR: they are busy. Busier than most of us can imagine. Meaning your blog posts don’t even appear on their radar. They aren’t sitting around reading about the best SEO tactics. They aren’t Googling for eCommerce tips and growth hacks. C-suite decision-makers at big companies don’t have time for the small stuff.

More than likely, inbound tactics will only reach the gatekeepers, if that.

If you want to stand out and make a great impression on big-ticket clients, you need to sidestep gatekeepers.

Here’s how you can do that using Matched Audiences.

What exactly are Matched Audiences?

In April of 2017, LinkedIn announced a new, game-changing feature to their online advertising toolset: Matched Audiences.

LinkedIn Matched Audiences come in three different toolsets. The first is website retargeting. But that’s the least important one for now. When reaching hard-to-reach clients, this feature is pretty much irrelevant.

The two that you need to focus on are account targeting and contact targeting.

Account targeting allows you to market directly to decision-makers at a given company.

how to use linkedin matched audiences

(Image Source)

You can upload a secure CSV file of specific company names which LinkedIn will match against the 12 million company pages on their platform. Meaning you have full access to account-based marketing campaigns where you’re reaching qualified decision-makers instead of gatekeepers.

You’re qualifying users up front, before targeting them with ads. This allows you to reach the decision-makers you need to land the big deals.

Similarly, with Contact Targeting, you can upload a CSV file of email addresses or connect it directly to your CRM to import contacts.

linkedin advertising

So if you already have contact info for your top big-ticket fish, you can quickly upload them and match them to a live LinkedIn account for ad targeting.

If you don’t have any specific contacts, you can always fall back on the account targeting option.

What kind of results can you get from the Matched Audiences feature?

In a six-month pilot program, LinkedIn allowed 370+ advertisers to create 2000+ campaigns to beta test.

On average, customers using account targeting saw a 32% increase in conversion rates after a click and a 4.7% decline in cost per click.

Plus, users saw a 37% increase in CTR with contact-based targeting.

Targeting contacts and accounts with account-based marketing tactics is one of the best ways to sidestep a gatekeeper and reach real decision-makers. Here’s a step-by-step guide to using LinkedIn’s new Matched Audiences feature to reach the right people.

Step 1: Prospect your target accounts

The first step in landing a big-ticket client is to find target accounts. Up-front qualification is key.

While inbound marketing is all about bringing in as many leads as possible and disqualifying them later down the funnel, account-based marketing tactics are all based on prequalification.

You’ll save tons of time down the road by qualifying prospects ahead of time. Start by listing the ideal firmographics (like demographics for companies) of your high-level clients. That includes everything from company size to location.

Using LinkedIn, if you have Premium, you can conduct an advanced lead search focused on all of these firmographics:

linkedin advanced search

You can focus on everything from keywords to company size and seniority level of the accounts you do target.

If you don’t have Premium, your target search will be a bit broader, but it’s still effective. You’ll just have to narrow down firmographics on your own rather than using the diverse filters.

For example, if you land on a company page and notice that they only have a few employees, but your ideal target is a company with 500+, then you can instantly rule them out:

linkedin matched audiences

Cross them off your list and move on to the next one.

If you don’t have Premium, keep searching on LinkedIn based on keywords.

linkedin keyword search

On the right-hand side, you can sort the results by a few basic filters:

how to use linkedin filters

While these aren’t the best filters in the world, they’re better than nothing if you don’t have LinkedIn Premium. Add keywords, locations, and industries to narrow down your search results.

Once you’ve located a group of companies, start building a list in a separate document.

By now, you’ve done a bit of prequalification. You’ve listed some accounts based on ideal and target firmographics.

But sometimes, that isn’t enough. Sometimes you need to get specific with it. You need to see what current systems they have in place or better yet, what they lack.

This can open huge opportunities for you to slide in for the sale or to leverage them as talking points later down the line.

Using a tool like BuiltWith, you can analyze different software and tools that your target company is using:

firmographics

This can help you understand a few major things about your target company/client:

  1. What technology they use
  2. The budget they have
  3. What technology they lack, need, or could benefit from using

If you notice that your target company isn’t using any technology, it could mean that their marketing budget is low. If they’re already using a competitor’s product or service, use that as a talking point to undercut them with a better offer.

Use this tactic to disqualify any companies that don’t fit the bill or simply won’t convert on your offerings.

Step 2: Create and upload your list

Once you’ve whittled your list down, it’s time to build it on a Google Sheet and upload it to LinkedIn to get going.

Remember: your list must contain target company accounts, not individuals on LinkedIn. After you’ve uploaded a target account list, you can begin to segment your targeting within that list based on seniority or any other factor you’d like to target.

Create a new spreadsheet on Google Sheets and structure it with a single column titled “companyname”:

linkedin matched audiences guide

Add each company you want to target under the first column.

Now head to LinkedIn’s Campaign Manager and navigate to the account assets tab to click on Matched Audiences:

linkedin matched audiences tips

From here, select the “Upload list audiences” tab and click to upload your new CSV file:

linkedin matched audience strategy

Now simply give your new list a name, upload it, and click “Next” to continue:

how to create a linkedin matched audiences campaign

This will display a message letting you know that they’re processing your list.

Once they’ve processed your list, you can begin creating and delivering ads to your target accounts and individual employees at those companies.

Step 3: Narrow your list during the ad creation process

Now that your target account list is uploaded, processed, and ready to go, it’s time to get your campaign off the ground and land those big-ticket clients that you’ve been chasing after for years.

During the ad setup process, you can narrow down your target account list by even more factors to target specific employees at those companies – meaning you can reach decision-makers and bypass gatekeepers to ensure that your content and brand get in front of the right contacts.

This involves anything from excluding specific groups to making sure that you are targeting only high-level employees.

To get started, create a new campaign from the LinkedIn Campaign Manager:

linkedin campaign manager

From here you can choose between a few different ad formats.

Each has its own purpose, but the best two for reaching big-ticket clients are display-style Sponsored Content ads or message-based Sponsored InMail ads.

linkedin brand awareness campaign

Sponsored content is great for building passive brand awareness and simply getting your company in front of the right eyes.

It’s a great starting point, allowing you to reach out with relationship-focused InMail ads once a target is familiar with your brand.

Select the campaign that you want to run and continue the ad setup process.

You can quickly create Sponsored InMail messages from templates that they offer:

linkedin sponored inmail

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Or you can even promote your latest content as an ad based on Sponsored Content:

linkedin promoted content

If you don’t want to feature an old post, you can click “Create Sponsored Content” to tailor-make your ad for your targets.

Building out your content is the first step. But now it’s time to narrow down the audience list that you uploaded earlier for maximum impact.

Be sure to select your newly uploaded list in the target account section first:

linkedin audience targeting

Next, scroll down and start sorting the audience further using key identifiers of your decision-makers:

targeting job titles on linkedin

For example, you can sort by things like job seniority, member groups, titles, and functions.

Bypassing gatekeepers is incredibly easy with this feature, as you can exclude or include anyone from the target criteria. For job seniority, be sure to exclude any gatekeepers like middle managers and only target decision-makers like C-suite executives or department heads who make the final decision.

Now you can passively build brand awareness among these high-level executives who otherwise wouldn’t see your content. Once you’ve built some passive awareness and brand recall, you can start to personally message them with LinkedIn InMail to build a relationship and get their contact details.

And from there, you’re in the sweet spot of warm emails and successful, account-specific outreach. Now you can develop specific, personalized drip campaigns and automate your follow-up emails with tools like GMass. Then, you simply let the drip campaign run its course and wait until your contact shows interest.

Combine the methods of account-based targeting on LinkedIn and finish it off with a personalized email campaign to keep the conversation going in a natural format.

No more wasting money on ads that only target gatekeepers and low-level employees browsing Facebook.

This tactic will allow you to reach the unreachable and forge real relationships with the top decision-makers at your target companies.

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